Privacy policy

Privacy Policy for Nine North Lake

1. Introduction Welcome to Nine North Lake / Lamae Coffee. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit or make a purchase from our website, or when you interact with the Terra9 application.

2. Information We Collect When you visit our store or use our app, we collect certain information about your device, your interaction with the site, and information necessary to process your purchases.

• Device Information: We automatically collect data such as your web browser, IP address, time zone, and some of the cookies installed on your device.

• Order Information: When you make a purchase or attempt to make a purchase (including physical goods or a Terra9 tree adoption), we collect your name, billing address, shipping address, payment information, email address, and phone number.

3. How We Use Your Information We use the Order Information we collect generally to fulfill any orders placed through the site. This includes:

• Processing your payment information and arranging shipping via Thailand Post.

• Providing you with invoices and order confirmations.

• Communicating with you regarding your Terra9 adoption status or physical coffee/tea orders.

• Screening our orders for potential risk or fraud.

• Providing you with information or advertising relating to our products, in line with the preferences you have shared with us.

4. Sharing Your Personal Information We share your Personal Information with trusted third parties to help us use your data as described above.

• Shopify: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

• Advertising Partners: We share data with platforms like Meta (Facebook/Instagram) to run targeted advertising campaigns and measure the success of our ads.

• Fulfillment: We share necessary shipping details with Thailand Post to deliver your physical goods.

5. Your Rights Depending on your location (such as the United States or Europe), you may have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

6. Data Retention When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information

7. Contact Us For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at teddee@ninenorthlake.com.